Return Policy

This Return Policy explains how vehicles booked through Intracia must be returned to the rental provider, and the charges that may apply if the return terms of your booking are not met. Specific provider policies shown at checkout always take precedence where they differ from the general terms below.

1. Return Time & Location

Vehicles must be returned to the location and by the date and time specified in your booking confirmation, unless you have arranged an extension directly with the provider before your original return time. Returning to a different location than agreed may incur a one-way or relocation fee, disclosed by the provider at the time of return.

2. Late Returns

• A grace period of 29 minutes is generally provided after your scheduled return time.
• Returns more than 30 minutes late may be billed at an hourly rate; returns more than 3 hours late may be billed for a full additional day.
• If you anticipate a late return, contact the provider or Intracia support as early as possible — many providers can extend a rental if the vehicle is not needed for another reservation.

3. Fuel Policy

Most rentals follow a "full-to-full" fuel policy: you receive the vehicle with a full tank and are expected to return it full. If the vehicle is returned with less fuel than at pick-up, the provider may charge a refueling fee that includes both the cost of fuel and a service charge, as disclosed in your rental agreement.

4. Mileage Policy

Your booking will indicate whether the rental includes unlimited mileage or a daily/weekly mileage allowance. If a cap applies, mileage driven beyond the allowance is billed per mile at the rate shown on your rental agreement. Review your mileage terms before departing on longer trips.

5. Vehicle Condition & Inspection

At pick-up, we recommend photographing the vehicle's exterior and interior and noting any pre-existing damage on your rental agreement. At return, the provider will inspect the vehicle for new damage, missing accessories, excessive dirt, or odor (such as from smoking in a non-smoking vehicle). Both parties should ideally review the vehicle together at return; if that isn't possible, the provider's inspection report will be used and shared with you.

6. Damage & Cleaning Charges

• Charges for new damage are assessed against the vehicle's pre-rental condition report and may be billed to your card on file, net of any protection plan you purchased.
• Excessive cleaning (spills, stains, smoking residue, pet hair beyond normal use) may incur a cleaning fee disclosed by the provider.
• Lost keys, remotes, or accessories are billed at replacement cost.
• You will be notified of any post-return charges with an itemized explanation before your card is billed.

7. Security Deposit Return

Where a security deposit was held at pick-up, it is released or refunded after the provider confirms the vehicle was returned on time, undamaged, and with the agreed fuel level. Deposit releases can take 5–10 business days to reflect on your statement, depending on your bank.

8. Early Returns

Returning a vehicle earlier than your scheduled drop-off date does not guarantee a partial refund unless the provider's rate plan specifically allows it. Daily and weekly rates are calculated for the full period booked; check your rate details before booking if flexibility is important to your trip.