Privacy Policy

Intracia ("Intracia," "we," "us," or "our") operates the website and booking services that connect renters with car rental providers across the United States. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, mobile experience, or customer support channels.

By using Intracia's services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our services.

• Account & booking information: name, email address, phone number, billing address, driver's license details, and payment information.
• Reservation details: pick-up and drop-off locations, rental dates, vehicle preferences, and any add-ons selected.
• Communications: messages you send to customer support, chat transcripts, and call recordings where permitted by law.
• Device & usage data: IP address, browser type, pages viewed, and general location inferred from your search activity.
• Cookies & similar technologies: as described in the Cookies section below.

2. How We Use Information

We use the information we collect to:

• Process and confirm your rental reservations with our partner providers.
• Verify your identity and driving eligibility where required.
• Process payments, refunds, and billing disputes.
• Send booking confirmations, reminders, and customer service communications.
• Improve our website, personalize search results, and troubleshoot technical issues.
• Send marketing communications, which you may opt out of at any time.
• Detect, prevent, and investigate fraud or misuse of our platform.
• Comply with legal obligations and enforce our Terms & Conditions.

3. How We Share Information

We do not sell your personal information. We may share information with:

• Rental partners: the car rental provider fulfilling your booking receives the details necessary to prepare and hand over your vehicle.
• Payment processors: to securely process transactions; Intracia does not store full card numbers on its own servers.
• Service providers: vendors who support hosting, analytics, customer support tooling, and fraud prevention, under confidentiality obligations.
• Legal & safety purposes: when required by law, subpoena, or to protect the rights, property, or safety of Intracia, our users, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember your search preferences, measure site performance, and deliver relevant offers. You can control cookies through your browser settings; disabling certain cookies may limit some site functionality, such as saved searches.

5. Data Security

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and routine security reviews. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including satisfying legal, accounting, or reporting requirements. Booking records are typically retained for the period required by financial and consumer-protection regulations.

7. Your Rights & Choices

Depending on your state of residence, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of certain data uses, including targeted advertising. To exercise these rights, contact us using the details below; we will respond within the timeframe required by applicable law.

8. Children's Privacy

Our services are intended for individuals who are at least 18 years old (or the applicable rental age in their state). We do not knowingly collect personal information from children, and we will delete any such information if we become aware of it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page, and where appropriate, we will provide additional notice.